{"id":7810,"date":"2026-01-22T12:21:07","date_gmt":"2026-01-22T12:21:07","guid":{"rendered":"https:\/\/carlosecristina.pt\/resolucao-de-litigios\/"},"modified":"2026-02-11T18:09:26","modified_gmt":"2026-02-11T18:09:26","slug":"resolucao-de-litigios","status":"publish","type":"page","link":"https:\/\/carlosecristina.pt\/en\/resolucao-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o de Lit\u00edgios"},"content":{"rendered":"

[vc_row css=”.vc_custom_1616508668756{margin-bottom: 50px !important;}”][vc_column][vc_column_text el_class=”content_text_container responsive_text_align_justify”]<\/p>\n

Caro cliente,<\/p>\n

A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, dispomos de toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo , que o ajudar\u00e1 a resolver o lit\u00edgio em quest\u00e3o. Assim , se ficou insatisfeito com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial<\/a> e exp\u00f4r a sua contesta\u00e7\u00e3o.<\/p>\n

Entidades de Resolu\u00e7\u00e3o Alternativa em caso de Lit\u00edgios:<\/p>\n

De acordo com a Lei n.144\/2015, de 8 de Setembro de 2015, divulg\u00e1mos todas as Entidades para Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios que podem ser contactadas em caso de conflito em algum servi\u00e7o referenciado neste website.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119630162{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7281″ img_size=”full” alignment=”center” css=”.vc_custom_1769095665504{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095493387{margin-bottom: 20px !important;}”]<\/p>\n

CIMAAL<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo do Algarve
\nwww.consumoalgarve.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616508987794{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119638689{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7283″ img_size=”full” alignment=”center” css=”.vc_custom_1769095675147{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095547895{margin-bottom: 20px !important;}”]<\/p>\n

CACRC<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo da Regi\u00e3o de Coimbra
\nwww.cacrc.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616508994491{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119646576{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7271″ img_size=”full” alignment=”center” css=”.vc_custom_1769095682939{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085278323{margin-bottom: 20px !important;}”]<\/p>\n

CICAP<\/h5>\n

Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto
\nwww.cicap.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119653044{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7279″ img_size=”full” alignment=”center” css=”.vc_custom_1769095688874{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095571934{margin-bottom: 20px !important;}”]<\/p>\n

TRIAVE<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo do Ave, T\u00e2mega e Sousa
\nwww.triave.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119664205{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7277″ img_size=”full” alignment=”center” css=”.vc_custom_1769095703807{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085303483{margin-bottom: 20px !important;}”]<\/p>\n

CNIACC<\/h5>\n

Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo
\nwww.cniacc.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119670324{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7269″ img_size=”full” alignment=”center” css=”.vc_custom_1769095711019{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085319734{margin-bottom: 20px !important;}”]<\/p>\n

CIAB<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
\nwww.ciab.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119676051{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7265″ img_size=”full” alignment=”center” css=”.vc_custom_1769095722492{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085332029{margin-bottom: 20px !important;}”]<\/p>\n

CACC-RAM<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo da RAM
\nwww.madeira.gov.pt\/cacc<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119682082{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7267″ img_size=”full” alignment=”center” css=”.vc_custom_1769095731139{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769085342490{margin-bottom: 20px !important;}”]<\/p>\n

CACCL<\/h5>\n

Centro de Arbitragem de Conflitos de Consumo de Lisboa
\nwww.centroarbitragemlisboa.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119687481{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7275″ img_size=”full” alignment=”center” css=”.vc_custom_1769095747558{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095594727{margin-bottom: 20px !important;}”]<\/p>\n

CIMPAS<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Seguros
\nwww.cimpas.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509001251{margin-top: 45px !important;}”][vc_column][vc_row_inner content_placement=”middle” css=”.vc_custom_1671119693286{margin-right: 0px !important;margin-left: 0px !important;padding-top: 10px !important;padding-bottom: 10px !important;}” el_class=”litigio_row”][vc_column_inner width=”1\/3″ offset=”vc_hidden-xs”][vc_single_image image=”7273″ img_size=”full” alignment=”center” css=”.vc_custom_1769095756766{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text css=”.vc_custom_1769095639573{margin-bottom: 20px !important;}”]<\/p>\n

CIMARA<\/h5>\n

Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo da Regi\u00e3o dos A\u00e7ores
\nwww.ocimara.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1616509266443{margin-top: 45px !important;}”][vc_column][vc_column_text css=””]<\/p>\n

MAIS INFORMA\u00c7\u00d5ES EM PORTAL DO CONSUMIDOR:<\/b>
\nwww.consumidor.gov.pt<\/a><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1616508668756{margin-bottom: 50px !important;}”][vc_column][vc_column_text el_class=”content_text_container responsive_text_align_justify”] Caro cliente, A Uni\u00e3o Europeia criou um site para apoiar os consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito, dispomos de toda a informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7810","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/pages\/7810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/comments?post=7810"}],"version-history":[{"count":1,"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/pages\/7810\/revisions"}],"predecessor-version":[{"id":7811,"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/pages\/7810\/revisions\/7811"}],"wp:attachment":[{"href":"https:\/\/carlosecristina.pt\/en\/wp-json\/wp\/v2\/media?parent=7810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}